[Terms of Use]
Last Updated:November 1,2025
Zhuhai Pantum Electronics Co., Ltd. and current and future affiliates(“LICENSOR”) IS WILLING TO LICENSE THE SERVICE TO THE PERSON OR ENTITY RECEIVING THE SERVICE (“YOU”) SOLELY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS TERM OF USE (“THESE TERMS”) AND ITS ANNEX, THE“PANTUM” PRIVACY POLICY (“PRIVACY POLICY”). PLEASE READ THESE TERMS BEFORE USING OUR SERVICE. USING OUR SERVICE INDICATES THAT YOU HAVE BOTH READ AND ACCEPT THESE TERMS. YOU CANNOT USE OUR SERVICE IF YOU DO NOT ACCEPT THESE TERMS.
IMPORTANT NOTICE: SECTION 11 IS A BINDING PROVISION REGARDING LAW APPLICATION AND ARBITRATION, AND SPECIFIES YOUR WAIVER OF THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CLASS ARBITRATIONS FOR DISPUTES IN ANY JURISDICTION.
1.Ownership
You acknowledge and agree that the Service constitutes the valuable trade secrets of Licensor and its third party licensors and that Licensor or its third party licensors own exclusively all foreign and domestic copyrights and other intellectual property rights in and to the Service. Except as expressly licensed to You in These Terms, all rights in and to the Service and all intellectual property rights therein are reserved by and to Licensor and its third party licensors. No title to, or ownership of, the Service is transferred to You.
2.License
After your acceptance of These Terms, during the term of These Terms, Licensor grants to You, and You agree to accept, a limited, non-exclusive, non-transferable, personal license to use the Service only for your own customary business or personal purpose.
3.Restrictions
(a) You shall not, and shall not permit others to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of this Service in any manner, without the prior written consent of Licensor.
(b) You shall not export or re-export the Service (or any portion thereof) in any form under violation of export restrictions by the government of your country.
(c) You shall comply with any additional limitations and restrictions regarding the Service that may be set forth in the related documentation.
4.Links to Third Party Websites
Our Service may provide links to third-party websites. If you use these links, you will leave our Service.. Licensor does not control any of the third-party websites and is not responsible for any of the third-party websites. If you decide to access any of the third-party websites linked to from our Service, you shall be deemed subject to the privacy policies for those third-party. Licensor does not make any representations about such third-party.
5.Consent To Use Of Data
You acknowledge and agree that the Licensor may collect and use the information you provided, the Licensor and its affiliates will only collect from you the information necessary to provide you with services. Any personal data and information of natural persons collected in this way are processed in accordance of the Licensor’s Privacy Policy. The Privacy Policy is an annex to These Terms and has the same legal effect as These Terms. Except for the sole purpose of providing services for you, the Licensor shall not use the data in a way that personally identifies you.
6.DISCLAIMER OF WARRANTY
THE SERVICE IS NOT WARRANTED AND IS PROVIDED “AS IS” AND WITHOUT ANY WARRANTY, REPRESENTATION OR GUARANTEE OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ANY WARRANTIES THAT MAY ARISE FROM A COURSE OF CONDUCT, TRADE USAGE OR TRADE PRACTICE. LICENSOR DOES NOT REPRESENT, WARRANT OR GUARANTEE THAT THE OPERATION OF SERVICE SHALL BE UNINTERRUPTED OR ERROR-FREE OR COMPATIBLE WITH THE DATA PROCESSING ENVIRONMENT USED BY YOU OR THAT DEFECTS CAN OR SHALL BE CORRECTED. The competent jurisdiction may not allow the exclusion of any implied warranty, so the above disclaimers may not apply to you. You may have other legal rights with competent jurisdiction.
7.LIMITATION OF REMEDIES
Licensor’s cumulative liability for all losses and damages under or in connection with These Terms, including, without limitation, those arising out of contract, tort (including actions based on negligence, strict liability, and willful and/or intentional conduct), warranty, indemnity, or other theory of liability and whether for failure to deliver or perform, or related to the design, performance, use, defect or failure of the SERVICE, AND your sole and exclusive remedy, shall be limited to the amount of U.S. $5.00. IN NO EVENT SHALL LICENSOR OR ITS THIRD PARTY LICENSORS OR THEIR RESPECTIVE AFFILIATED COMPANIES, SUPPLIERS, DISTRIBUTORS, OR RESELLERS BE LIABLE FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, COLLATERAL, EXEMPLARY, PUNITIVE, RELIANCE OR SPECIAL DAMAGES RELATING TO OR THAT RESULT FROM USE OR INABILITY TO USE THE SERVICE, EVEN IF SUCH DAMAGES ARE FORESEEABLE OR LICENSOR OR ITS LICENSORS OR ITS AUTHORIZED RESELLERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY YOU BASED ON A THIRD PARTY CLAIM, AND REGARDLESS OF WHETHER THE CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE, STRICT LIABILITY, AND WILLFUL AND/OR INTENTIONAL CONDUCT), WARRANTY, INDEMNITY, OR OTHER THEORY OF LIABILITY. YOU AGREE THAT (A) THE LIMITATIONS OF LIABILITY SET FORTH IN THESE TERMS REPRESENT A VALUABLE AND NECESSARY INDUCEMENT FOR LICENSOR TO LICENSE THE SERVICE TO YOU, AND (B) SUCH LIMITATIONS SHALL NOT CAUSE THESE TERMS TOFAIL OF ITS ESSENTIAL PURPOSE FOR LACK OF REMEDY OR OTHERWISE. The competent jurisdiction may not allow any limitations of liability, so the above disclaimers may not apply to you. You may have other legal rights in the competent jurisdiction.
8.Restricted Rights Legend
You acknowledge that the Service is commercial Service developed at private expense. Your rights to use, duplicate, or disclose it is limited by These Terms.In the event the end user is a U.S. Government agency, use, duplication, and disclosure shall be limited as stated herein to the maximum extent permitted by the Defense Federal Acquisition Regulation Supplement or the Federal Acquisition Regulation, as applicable.
9.Termination
You may terminate your use of this Service at any time. Your license to use the Service shall terminate immediately and automatically without notice if You fail to strictly comply with These Terms. Upon any termination of this license, You shall immediately terminate all use of the Service.
10.Miscellaneous
These Terms can only be modified in writing signed by You and an authorized officer of Licensor. Should any term of These Terms, for any reason, be held to be illegal or unenforceable by a court of competent jurisdiction, the remaining terms of These Terms shall continue in full force and effect, and the offending term shall be limited or modified to the extent necessary to make it enforceable.
11.APPLICABLE LAW AND JURISDICTION
11.1 These Terms shall be governed and construed in accordance with the laws of People’s Republic of China, without application of conflict of law principles.
11.2 Any dispute arising from or in connection withThese Terms shall be submitted to the Shenzhen Court of International Arbitration (SCIA) for arbitration. This Arbitration shall be conducted at Shenzhen according to its existing arbitration rules. The number of arbitrators shall be one, and the language of arbitration shall be English.
11.3WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND LICENSOR AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED. ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY’S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING.
11.4 THE SECTION 11.3 SHALL ALWAYS APPLY, REGARDLESS OF THE LAW AND THE JURISDICTION ACTUALLY APPLICABLE.
[“PANTUM” Privacy Policy]
Last Updated:November 1,2025
Pantum recognizes the importance of your privacy and is committed to protecting your privacy. We will inform you how we process your personal data and information through this privacy policy (“Policy”). As used in this Policy, terms such as “Pantum”, “we”, “us”and “our” refer to Zhuhai Pantum Electronics Co., Ltd. and current and future affiliates, as defined by local law .
This Policy applies to the websites or services operated by us and where we do not have a separate privacy policy for specific websites or services, etc.In the event of any inconsistency between this policy and a service-specific privacy statement, the latter shall prevail.
Before you start using our services, please carefully read and understand this Policy, especially the terms marked in bold, to ensure that you thoroughly understand and agree to this Policy before your use.
This Policy is mainly intended to show you:
I. How “PANTUM” collects and uses your information
II. How“PANTUM”stores and discloses your information
III. How “PANTUM” protects your information
IV. How “PANTUM” handles the personal information of children
V. How“PANTUM”protects your right
VI. How“PANTUM”processes your personal information across borders
VII. Links to Third-Party Websites
VIII.How to Contact Us
IX.Changes to this Policy
I. How “PANTUM” collects and uses your information
We collect your information in accordance with the legal principles of legality, legitimacy, necessity and good faith. The categories of personal data we collect from you depend on the products or services you choose to use, but may include the following:
Information we collect:
1.Contact information (your first name, last name, telephone number, email address,country,city,address) that you provide for any services made available by Pantum
2.Information provided in any documents, communication or other content uploaded, transmitted, shared, distributed or otherwise made available by you in connection with your use of any websites or services provided by Pantum;
3.Other Unique Identifying Information (such as product serial numbers,your voice responses) you provide when interacting with our customer service support channels online,in-person,by phone, or via email, as well as other information you provide to us to facilitate the delivery of services and respond to your inquiries.
We will use your Information for the following purposes:
1.To communicate with you and reply to your requests and suggestions submitted through email,by phone or our online platforms, including website and social media accounts;
2.To communicate with you and send you information about the product extended warranty Service.
3.To provide Pantum latest news services.
4.To get back to you with further information and send you follow-up information about the suspected counterfeit product.
5.To conduct market research to help improve our products and services.
6.To provide you with any services that you may request from Pantum from time to time and to communicate with you in relation to those services.
7.To comply with our legal obligations.
If you refuse to provide the above information, you will not be prevented from continuing browsing our website. However,, in some cases we will not be able to provide you with corresponding services or respond to your requests in a timely manner. We will not use your personal information and data for purposes other than those stated here in without your consent.
It is important to note that the above uses cover the main ways in which we use your information. From time to time, we may update the pages of our website to provide you with more diverse services. When we want to use information for purposes other than those described in this Agreement, or when we want to use information collected for a specific purpose, we will ask for your consent again in the form of a signed agreement, a pop-up alert, etc.
II. How “PANTUM” stores and discloses your information
1. Retention period
We will retain your personal information for the required period for the purposes described in this Policy,unless a longer retention period is required by law. After the expiry of the aforementioned retention periods, we will delete or anonymise your personal data.
2. Information share and disclosure
1) Based on the satisfaction of the need to provide you with the required services, you agree that we may provide your information to the affiliates, dealers or distributors, authorized service providers of Pantum and third parties related to company transactions.Our partners may be located inside and outside of your country and rely on legally provided mechanisms to lawfully share data or transfer data across borders.
2) We may disclose your personal information under any of the following circumstances:
•To comply with legal requirements or respond to mandatory legal proceedings (such as search warrant or other court order)
•Protect the legal rights or security of Pantum (including its affiliates, business partners/and customers). This clause may be invalid in some countries (regions) or jurisdictions, so it may not apply to you.
III. How “PANTUM” protects your information
In order to protect your personal information from unauthorized access, misuse, disclosure or alteration, Pantum will use reasonable and appropriate technical means such as encryption procedures to keep the information collected and processed on this website secure. Please note, however, that while we take reasonable steps to protect your information, no website, network transmission, computer system or wireless connection is completely secure.
IV. How “PANTUM” handles the personal information of children
1. Our website does not knowingly collect information from children under the age of 13 (or the equivalent of the minimum age in the relevant jurisdiction) and this website is not directed at children under the age of 13 (or the equivalent of the minimum age in the relevant jurisdiction).
2. If you are a child under 13 years of age, please do not provide any personal information through this website.
3. If this site receives personal information submitted through this product from a child under the age of 13, we will take immediate action to delete that information.
V. How “PANTUM” protects your right
Subject to applicable laws in your jurisdiction, you may have specific rights regarding your personal data. This may include the following rights in particular:
1.The right to access
Except as otherwise provided by law, as a browsing user of this website, you have the right to obtain your personal information in the following ways:
You can send us a request for personal information by email(privacy@pantum.com), and we will reply to your request in a reasonable time after verifying your identity and according to the difficulty of the information you are looking for and the industry practice of information inquiry.
In principle, you do not have to pay any fee for requesting access to your personal information, but we will charge a cost for repeated requests for access more than three times in a month, depending on the circumstances.
2.The right to rectification
1)You can re-submit the information on the corresponding page.
2)You can send us a correction request by sending an email (privacy@pantum.com). We will respond to your correction request within 5 business days.
3.The right to erasure
You can ask us to delete some or all of your information by sending us an email (privacy@pantum.com) in the following cases:
-If you do not need us to provide any professional services
-If you believe that our processing of your personal information is in violation of relevant laws and regulations
-If you believe that we have processed your information without your consent.
-If we handle your personal information in violation of the agreement with you.
After receiving your email to delete your personal information, we will promise to make the corresponding operation in response to your request within 3 business days.
4.The right to withdraw your consent
You have the right to withdraw a previously given consent for processing of your personal information, and you may contact PANTUM through sending e-mails (privacy@pantum.com) to require PANTUM to do so for you. We and the website provider will stop processing the personal information you previously agreed to process within 5 business days. However, please be aware that your withdrawal of consent may influence the services acquiring from us.
5.The Right to Portability
You have the right to obtain a copy of your personal data in a structured, commonly-used and machine-readable format and transmit such data to another provider or have such data transmitted to another provider under certain circumstances.
6.The Right to restriction of processing
Under certain limited circumstances when legally provided, you have the right to restrict the processing of your data. This means that the data will not be actively used for the original purpose, but will be maintained to exercise our legitimate rights.
7.The right to object
You have the right to object to any processing justified by legitimate interests based on grounds relating to your particular situation at any time. Should you decide to object to the processing of your personal data, we will stop processing personal data that concerns you, unless we can demonstrate compelling reasons for continuing to process your personal data that override your interests, rights and freedoms, or in the case that we establish, exercise or defend our legal claims. You can object to direct marketing activities at any time for any reason whatsoever.
VI. How“PANTUM”processes your personal information across borders
If we need to transfer your personal information across borders due to the service content, we will address any applicable legal requirements on international transfers between countries or territories and we will only do so after meeting the conditions stipulated by laws, administrative regulations or the national cyberspace administration.For example, we might ask your permission to transfer your personal data across borders, and we will implement adequate security measures.If you have questions about our transfer mechanisms,You can send us a request by email(privacy@pantum.com).
VII. Links to Third-Party Websites
Our website may provide links to third-party websites. If you use these links, you will leave our Website. Pantum does not control any of the third-party websites and is not responsible for any of the third-party websites. If you decide to access any of the third-party websites linked to from our Website, you shall be deemed subject to the privacy policies for those third-party websites. Pantum does not make any representations about such third-party websites.
VIII.How to Contact Us
If you have any questions or concerns about our Privacy Policy, our collection and use of your data or a possible breach of local privacy laws, you can contact us in the following ways:
Email: privacy@pantum.com
Mailing address:
Pantum Legal Department
No. 3883 Zhuhai Avenue, Xiangzhou District, Zhuhai City, Guangdong Province, China
IX.Changes to this Policy
We may revise this Policy at any time. The revised version and the date of revision will be posted on our website. We will not limit your rights under this Privacy Policy without your consent. For any material changes, we will post a prominent notice.
Any revised version of this Policy will only be effective from the date when it is posted.
